Rosie

 

Overview

The Neato D9 is a mid-range, laser-navigated robotic vacuum designed for medium to larger homes. It uses LIDAR mapping (precise laser mapping) to clean in systematic lines instead of random bumps, and its D-shaped design helps it cover edges and corners better than many round robots.

Real-World User Experience

From actual user reviews & feedback:

👍 Pros reported by owners:

• Good cleaning power and battery life.

• Navigation & mapping are often better than random-path robots.

• D-shape helps with edges and trim.

👎 Cons some owners face:

• App setup/connectivity can be frustrating or unreliable.

• Some find it occasionally gets stuck or has mapping errors.

• With cloud services ending, remote features/app control may no longer work.

Verdict

Great cleaning engine, middling software/automation reliability.
The Neato D9 remains a technically capable robotic vacuum with strong battery life, solid mechanical performance, and LIDAR-guided navigation — but its app and smart-feature experience is inconsistent, and future feature support is limited without cloud connectivity.

If you want:
👉 Reliable suction and navigation on hard floors and carpets — the D9 can deliver.
👉 Advanced app-driven scheduling and remote control — you may be disappointed now that cloud support is being shut down.